Q: My Nationals tells us we are only allowed to purchase products from licensed vendors. Are you licensed with my group?
A: We are proud to be an officially licensed vendor to over 70 of the largest National Fraternities and Sororities. Click this link to view our list of licensed groups and learn more about why working with a licensed vendor like Greek Creations is so important.
Q: Is ordering on the Greek Creations online store secure?
A: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our Payment gateway providers database only accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Q: I do not see my group listed. Can I get this item customized for my organization?
A: Many of our items can be custom made for any Fraternity or Sorority (National, Regional or Local). Just choose your groups letters in the available drop-down fields. If the item has a drop-down window listing specific group names, this means that this product is only available for these specific organizations.
Q: How long will it take to get my items?
A: Fast service is one of our primary goals. All orders are shipped promptly after project completion. Production times vary from product to product, please see production times listed on the products page. If you need your item(s) even quicker, we also offer rush production services in most cases. Click here for more production and shipping time details.
Q: Will I receive a confirmation e-mail after I place my order?
A: Yes you will! A detailed order confirmation will be sent to the email address you provided immediately following the checkout process. Please review and verify that all order information is accurate. If order changes are needed, please call (402) 596-0201 or email us at customerservice@greekcreations.com. Click here for more ordering details.
Q: What if I made a mistake when I placed my order?
A: Online orders are processed promptly the next business day. Call us at (402) 596-0201 no later than 9:00 am (CST) the following business day from when the order was placed to make any changes or corrections. Once an order has gone into production, we cannot be responsible for customer errors. Click here for more ordering details.
Q: Can I change quantities once my order has been placed?
A: If production has not begun we would be glad to make changes to your order. Please call a customer service representative at (402) 596-0201 or email us at customerservice@greekcreations.com with your request.
Q: What if my group isn't ready to place our screen printing order yet, but we would like to see an art proof?
A: No problem. When it comes to art, we do whatever is necessary to exceed our customer's expectations. In order for our art team to begin a design concept, one of two things must happen. When an order is placed and payment is secured, an art proof is emailed to you within 24-48 hours for you to view and approve. Once the proof has been approved, we immediately start production. If you would like us to start designing your project prior to placing an order, we would just require a $50 project art deposit. This gesture of good faith deposit just lets us know that you're officially a customer and as said earlier, we do whatever is necessary to exceed our customer's expectations. You can then place your order at your convenience with no time limits. Once you place your order, the art deposit will simply be subtracted from the balance due.
Q: Can your designs be changed? Am I limited to only the artwork on your website?
A: Any of our designs can be customized specifically for you and your group at no additional charge. We also welcome new art. If you have a design idea or fun concept, let our art team put their talents to work for you to create a custom design that will exceed you and your groups expectations.
Q: How can I send you my own artwork?
A: Whenever possible we request image files be sent as vector images. The preferred file formats are: CorelDraw, Adobe Illustrator or a vector PDF. If these versions are not available, files may also be submitted in a Photoshop .TIF or .PSD. These files must be a minimum of 300 dpi to the correct imprint dimensions or larger. If compression is needed we can open .zip, .rar or .sit files. Please don't hesitate to contact our art department if further instruction or assistance is needed. Note: All custom projects include one hour of graphic design work at no additional charge and can usually be completed within this time. Projects that exceed this time will be charged a low flat rate $50 custom graphics fee.
Q: Will I be able to see my artwork before you begin production?
A: All custom artwork will be emailed to the customer in the form of a virtual design proof within 24-48 hours from the date your order was processed. We will not begin production on your project until the art has been viewed and approved online. Prompt approval of your design proof is necessary in order to avoid delay in our production schedule which could jeopardize the projects due date.
Q: When does production begin on my order?
A: Production begins the next business day following the date your order was placed. For example, if your order is placed over the weekend (Friday-Sunday), production time will start the following Monday. If your order is placed Monday - Thursday, your orders production time will start the following business day. Orders placed under rush production or orders placed over the phone are put into production immediately. Click here for more production and shipping time details.
Q: How will my merchandise be shipped?
A: All orders are shipped promptly after project completion via UPS or the United States Postal Service (USPS). Time in transit or shipping time varies but is typically 2-3 business days depending on the destination. Any order that is returned to us and needs to be re-shipped due to failure of receipt or an improper address will be charged shipping when reshipped. Click here for more production and shipping time details.
Q: What if I order more than one item and they have different production times?
A: If you order additional merchandise that has different production times, we will in most cases wait until all items are completed and ship out your order complete. We recommend placing separate orders if you need an item in a shorter period of time than the product with furthest out production period. Some items may be shipped separately at our discretion. If this occurs, the customer will not be charged any extra shipping fees. Click here for more production and shipping time details.
Q: How will I know if my order has shipped and how can I track my order?
A: Once your order ships, we will email you a shipping notification with the tracking information so you can check-on the progress of your package. Click here for more production and shipping time details.
Q: I need my order right away! Is rush service available?
A: Rush production is an option available for most items in our store. Rush production times vary from product to product. See rush production times listed for your specific item on the products page. Rush production times listed include time in production. Shipping or time in transit is in addition. If an item you're interested in does not have a rush service option noted, please feel free to contact a customer service representative at (402) 596-0201 or email us at customerservice@greekcreations.com for assistance.
Q: Do you offer any products that are not included in your website?
A: "If you can think it, we can ink it!" We are the largest source for custom and stock Fraternity and Sorority merchandise in the industry. In addition, we are a full service distributor of Promotional Products and Advertising Specialties. If you don't find what you are looking for on our website, just ask one of our customer service team members and we will do everything we can to meet your needs.
Q: What if I find an item on another site that has a lower price? Will you price match?
A: Special discounts are available on larger group orders; please contact us at (402) 596-0201 or email our Sales Team at sales@greekcreations.comfor more details. We guarantee competitive pricing. In the unlikely event that you find a legitimate licensed competitor offering a lower price, we would love the opportunity to beat it. This offer is good on regularly priced items and may not apply to sale items or clearance and closeout merchandise.
Q: Can I return or exchange my merchandise?
A: Since the majority of our products are custom made to the customers specifications (sizes, colors, quantities and embellishments), returns are not generally accepted. We are only able to accept returns on defective merchandise. In these rare cases, the defective item will need to be returned to us and when it arrives, a replacement item will be sent out. Do not send back items prior to contacting us. A return authorization must be given and notice of the defect or production mistake must be received within seven days of merchandise receipt. Click here for more information about returns.
Q: Can I cancel an order once it has been placed?
A: Online orders are processed promptly the next business day at 9 a.m. (CST). Please call prior with your cancellation request. Rush orders & orders placed over the phone are processed immediately. A $5 cancellation charge will be deducted off your refund for processing the request. Once an order is in production, it cannot be cancelled. If we can cancel your order, the customer may responsible for any cost incurred up to the time of the cancellation. A re-stocking fee of 20% may apply if we have ordered the goods or products needed to create your order.
Q: What do I do if I'm having trouble getting my credit card to process?
A: We accept Visa, MasterCard, Discover, American Express and PayPal as methods of online payment. Please verify that all of your information given is accurate. Incorrect card numbers, expiration dates, billing address and the security code (located on the back of the card) will often cause a transaction decline. Your billing address should match the address where your credit card statements are mailed. After verifying this information, if you are still having troubles, please contact your cards Merchant Service Department by dialing the toll free number located on the back of your card. They should bee able to assist you in clearing up any problems. After three unsuccessful attempts, for security reasons, our site will no longer accept your transaction. If this occurs, please call us for assistance, use another method of payment or try placing your order again the following day.
Q: What are your shipping fees?
A: Our online store will calculate shipping charges for you using the United Parcel Service (UPS) rate tool. Shipping fees are determined by many factors including the method of shipping, number and weight of the boxes and the origination and destination zip codes. All shipping quotes are calculated using ground service rates. If expedited shipping is required or you are placing a group screen printing order, please call for a quote.
Q: Do you have a catalog?
A: Our ever expanding product lines are always a work in progress. We are constantly adding new and unique items therefore a print catalog is not available. Our website is the best source for the newest merchandise, hottest trends and updated pricing.
Q: What forms of payment do you accept?
A: We accept all major credit & debit cards (Visa, MasterCard, American Express & Discover Cards). Payment by check or money order is accepted and orders must be placed over the phone prior to mailing in payment. One check or money order per transaction please. Production on your project will not begin until payment is received. Promptly mailing payment is important so not cause a delay in the receipt of your order. Click here for more ordering details.
Q: Why has my credit card been charged or my check cashed even though I have not received my order?
A: Most of the items we produce are custom-made based on your instructions. As a result, we cannot begin production on your project until we receive a firm financial commitment. As an industry standard, all payments are required up front and in full so that we may begin working on your order. The only exception to the rule would be a purchase from a College or University. A faxed purchase order from the institution would also be acceptable to begin work.
Q: What is Greek Creations privacy policy? What information does Greek Creations collect and how is it used?
A: Greek Creations does not sell, share or solicit any of our customer information to third parties. Any information collected is used solely by Greek Creations to inform or contact our customers in regards to orders that have been placed, special offers, or money saving promotions. Your privacy is our top priority. Click here for our full Privacy Policy.
Q: Is my order going to be charged sales tax?
A: All orders shipped to an address outside the state of Nebraska do not pay sales tax.
Q: Do you accept personal checks?
A: We accept Visa, MasterCard, American Express and Discover card. If it is necessary for you to send a personal check, please place your order over the phone by calling (402) 596-0201. After your order is placed you may mail in payment. Production times begin after payment is received. Mail payment to Greek Creations located at 9001 F Street Omaha, Nebraska 68127. Click here for more ordering details.
Q: What are your hours of operation?
A: Our hours of operation are 8:00 a.m. to 5:00 p.m. (CST) Monday through Friday. Messages left after normal business hours will be returned promptly on the following business day.
Q: What if I have questions that are not answered here?
A: Feel free to call one of our experienced customer service representatives at (402) 596-0201. Our hours of operation are 8:00 a.m. to 5:00 p.m. (CST) Monday through Friday. Messages left after normal business hours will be returned the following business day. You may also send us an email at customerservice@greekcreations.com.
Q: What do I do if my order arrives and something is broken?
A: In the unlikely event that products are damaged during the shipping process, please call us within two business days of delivery. Please keep the products and packaging in the condition that it arrived in the case of a possible freight service inspection. Most damaged gift items can either be refunded or replaced; however we cannot guarantee replacement by the event date.